- Upon completing your order there are two process. The Processing Days and Shipping Days.
Processing Days - It refers to the time we process or make your order and includes order verification, tailoring, quality check and packaging. Some of our products are made to order and to be made after the payment has been successful. It usually takes 5-7 working days (some might take long during the Holidays). It is the time also that we set your order to pack and to be safe as is. Most orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. In cases where the item is warehoused in China, the manufacturer and China Post will process the orders.
Shipping Days - After the Product has been processed, it is now time to ship your order. Shipping refers to the time it takes for items to be shipped from our warehouse to the destination (your shipping address).
Shipping days will take approximately 12-20 working days to complete. If the item is shipped from China, orders will be usually shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items may take 12-20 working days to arrive at their destination but can take longer from time to time.
*Weekends and holidays are not considered as working days.
*We allot this time frame since in it is in different areas.
Note: It is only in a time frame. Most of the time, Processing together with Shipping Days may be completed in the range of 12-20 working days and of course, we are giving the best services we can do for you.
If the shipping address is located outside United States or in a remote area, shipping days may take longer, depending on your country / location.
Please feel free to contact us if you need more information on your order.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
Most of our products can be shipped within United States, and to other selected countries (soon we'll be open in more countries). The delivery time will depend on your location and on the item (please see individual product descriptions for shipping description as each product varies). Most products are delivered within 12-20 working days after the processing days but may take longer from time to time. Sometimes it will take longer due to customs regulations of your country and holidays in different area.. In certain countries such as Puerto Rico where e-Packet is not available, tracking might not be available but you are welcome to contact us for an update. For most orders, especially for shipping addresses in US, CA, UK, AU, NZ, you will be able to track where your item is using our tracking system.
Some holidays Such as Chinese New Year, that has long non working holiday will also affectyour orders. We have partners from different countries so holidays might come in some areas and days. We will give the best for you.
Rest assured that your item is on its way. However, in some cases, we recommend to check with your postal service in case you haven’t been notified and if you are not able to collect your item, then please contact us at email@example.com
It is not our intention to mislead buyers so please make sure that the you purchase the correct item. If you ordered an item on mistake, please contact us within 1 hour from ordering. *But please note that cancellation is not guaranteed. So please make sure that you order the correct item and make it clear after you place your order.
In case you want to change or cancel you order, please let us know as soon as possible. Do not hesitate to contact us with any questions, we are happy to help:
Tinxdale & Co partners with global merchants and artisans in order to provide you the best prices and the most interesting quality products and unique print on demand items. This means that your order can origin from US but also it is sometimes shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with different carrier such as USPS.
Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way. You can track your package on the Track Order page, or email us for additional information at firstname.lastname@example.org
Since we source from different suppliers from all over the world, your orders may not come in a single shipment. It may be shipped at different times and with different tracking numbers. Please contact us for any concerns or queries regarding your order.
Please note distribution issues can occur in spite of very best efforts to ensure that everything is "perfect" with your order. On those very rare occasions, we ask that you please notify us directly and immediately via email / contact us page if you have any concerns regarding your purchase, delivery or transaction so that we may take necessary action to promptly address your concerns. Also, kindly attach photos of the received item that has an issue for verification purposes.
For items where color is slightly different than what is shown on your screen / computer monitor, please note that this is normal and this is not an issue. Colors will look slightly different on and off the screen, especially since we have different screen / computer monitor configurations.
Unfortunately, we do not refund nor assume liability for orders that are lost due to incorrect address information provided by customers or missed delivery attempts by couriers. Please make sure you put the correct address upon checking out.
We will not refund nor assume liability for orders returned to sender, unless it is our fault. Customers may request a reshipment attempt but the buyer will be responsible for fees associated with additional delivery attempts.
Order cancellations are not guaranteed since we use automation to forward your orders to the warehouse for queuing and faster processing. If you would like to cancel, kindly inform us within an hour from the time you order so that we can have higher chance of being able to cancel your order.
For print on demand items, once an order has passed into Production, no order cancellations can take place.
Delivery times may vary per order and also depending on your location. Some items may arrive earlier / faster compared to other items. For custom- printed / print on demand items, please understand that we are using very unique fulfillment services that print and produce high quality items. The production facilities processes thousands of orders per day while making sure every output is in great quality, thus the duration of processing times.
Custom Duties and taxes are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation. For US orders, we do not charge sales tax.
If a package is returned to sender due to wrong Address Information, we will not be held liable and compensation will not be granted by any form. Customer should take the responsibility to provide the correct and accurate address upon check out.