Help Center

-           Upon completing your order there are two process. The Processing Days and Shipping Days.

Processing Days - It refers to the time we process or make your order and includes order verification, tailoring, quality check and packaging. Some of our products are made to order and to be made after the payment has been successful. It usually takes 5-7 working days (some might take long during the Holidays). It is the time also that we set your order to pack and to be safe as is. Most orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. In cases where the item is warehoused in China, the manufacturer and China Post will process the orders.

Shipping Days - After the Product has been processed, it is now time to ship your order. Shipping refers to the time it takes for items to be shipped from our warehouse to the destination (your shipping address).

Shipping days will take approximately 12-20 working days to complete. If the item is shipped from China, orders will be usually shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items may take 12-20 working days to arrive at their destination but can take longer from time to time.

*Weekends and holidays are not considered as working days. 

*We allot this time frame since in it is in different areas.

Note: It is only in a time frame. Most of the time, Processing together with Shipping Days may be completed in the range of 12-20 working days and of course, we are giving the best services we can do for you.

If the shipping address is located outside United States or in a remote area, shipping days may take longer, depending on your country / location.

Please feel free to contact us if you need more information on your order.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

Most of our products can be shipped within United States, and to other selected countries (soon we'll be open in more countries). The delivery time will depend on your location and on the item (please see individual product descriptions for shipping description as each product varies). Most products are delivered within 12-20 working days after the processing days but may take longer from time to time. Sometimes it will take longer due to customs regulations of your country and holidays in different area.. In certain countries such as Puerto Rico where e-Packet is not available, tracking might not be available but you are welcome to contact us for an update. For most orders, especially for shipping addresses in US, CA, UK, AU, NZ, you will be able to track where your item is using our tracking system. 

Some holidays Such as Chinese New Year, that has long non working holiday will also affect your orders. We have partners from different countries so holidays might come in some areas and days. We will give the best for you.

When your item has already been shipped, you will received an email notification about your order with your tracking information and how to track it.

To track your order, click https://tinxdale.com/pages/track-your-order

Rest assured that your item is on its way. However, in some cases, we recommend to check with your postal service in case you haven’t been notified and if you are not able to collect your item, then please contact us at tinxdale@gmail.com

Cancellation of Order

It is not our intention to mislead buyers so please make sure that the you purchase the correct item. If you ordered an item on mistake, please contact us within 1 hour from ordering. *But please note that cancellation is not guaranteed. So please make sure that you order the correct item and make it clear after you place your order.

In case you want to change or cancel you order, please let us know as soon as possible. Do not hesitate to contact us with any questions, we are happy to help:

tinxdale@gmail.com